Shipping policy

Shipping Policy

This Shipping Policy applies to all purchases made through our online store (“we”, “our”, or “us”) and outlines the terms and conditions regarding the shipment and delivery of products to customers located in Australia.

1. Shipping Timeframes

We aim to process and dispatch all orders within 1–3 business days. Delivery typically takes between 1–3 weeks from the date of dispatch, depending on your location and Australia Post or courier network schedules.

Please note that these timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to external factors beyond our control, including but not limited to:

  • Delays caused by postal or courier services

  • Natural disasters or weather conditions

  • Public holidays

  • High order volumes

2. Shipping Areas

We currently only ship within Australia. We do not ship to international destinations at this time.

3. Shipping Fees

We offer free standard shipping Australia-wide on all orders unless otherwise stated. No additional shipping charges will be applied at checkout.

4. Order Confirmation and Processing

Once your order is placed, you will receive an order confirmation via email. Processing begins shortly after confirmation. Please ensure that your shipping address is correct when placing your order. We are not liable for orders sent to incorrectly provided addresses.

5. Lost or Delayed Shipments

While we strive to ensure timely delivery, we are not responsible for lost or significantly delayed shipments caused by third-party postal or courier services. If your order has not arrived within 30 days of dispatch, please contact us at [Insert Contact Email] and we will investigate the matter.

6. Risk of Loss

All items purchased from our store are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

7. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of receiving your item(s). We will assess the issue and may offer a replacement, refund, or other suitable remedy in accordance with Australian Consumer Law.

8. Contact Us

For any questions or concerns about your shipment, please contact us at:
📧 shop.ozvida@gmail.com